COMPANIES CAN’T EXIST WITHOUT CUSTOMERS & THEY CAN’T SURVIVE UNLESS THEY SERVE THOSE CUSTOMERS PROFITABLY. WE ARE DRIVEN TO PROVIDE OUTSTANDING CUSTOMER SATISFACTION & PROFITABILITY.
One could argue that all companies aim to be driven by customer satisfaction and business profitability. However, at RESSAC, we encourage our employees to operate with a more fundamental set of values, values that everyone can appreciate and feel a sense of self-worth in pursuing. We believe if all our employees live up to these values, then customer satisfaction and business profitability will follow.
We operate according to a consistent set of values and principles, so that our behavior can be predictable and beneficial to those around us. By acting with integrity, we build trust. By being trustworthy, we form lasting relationships.
We take obligations to others seriously and desire to do good work. We are efficient, organized and focused. Working in this way makes us dependable. By being dependable, we become more valuable to others when work needs to get done.
We work with vigilance, following a clear set of guidelines and procedures to ensure the health and safety of ourselves and of those around us. Accidents are rare, but the consequences are devastating. No amount of time saved or profits earned can compensate for a life lost or a career ruined.
We believe that great work is best done by a collection of individuals operating to each person’s individual strengths. We respect each other and encourage diversity in our group to ensure effective decision making. We communicate and coordinate with our coworkers to ensure better outcomes.
We collectively create a positive and fulfilling workplace where we can work towards a meaningful set of ambitious goals. We attack work with vigor, dedication and absorption. By becoming absorbed in meaningful work, we find enjoyment.